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FAQ
(1) Q: How much is shipping for my order?
A: Shipping costs depend on how heavy your order is, where it is being delivered to, and the carrier you select. You may obtain a shipping quote online before checking out by filling your online shopping cart and entering your delivery information. Once entered, click the ‘recalculate’ button and the page will refresh and show you the different prices for the different delivery services available for your area.
Shipping is FREE on all books and games shipped within the continental US. Shipping is also FREE on orders over $299 shipped within the continental US. Some of our large furniture items may not be included in this offer. Items qualifying for free shipping may be shipped by First Class Mail, Media Mail or Parcel Post. Back to top of page.
(2) Q: What shipping methods do you offer?
A: We offer a variety of shipping services for the convenience of our customers, both domestic and worldwide. NOTE: Some large items made of wood, such as dollhouses, sand trays, and furniture, will have an additional shipping charge due to the size and weight of the package. The amount will be included the final calculation you see in the online shopping cart.
USA: In the USA, you can choose Priority Mail, UPS Ground, or UPS Next Day Air, 2 Day Express, or 3 Day Select Service for faster, expedited service. Most oversized packages, and packages over 70 pounds, cannot be shipped Priority Mail. UPS Ground delivery is only available in the Continental USA and generally takes 4-7 days. Items qualifying for free shipping may be shipped by First Class Mail, Media Mail or Parcel Post.
CANADA: For Canadian shipments, we offer USPS Priority Mail International and UPS services (UPS Standard, UPS Express, and UPS Expedited). Most oversized packages, and packages over 70 pounds, cannot be shipped Priority Mail. Packages to Canada generally take 4-10 business days, but this can vary depending on local post office service.
VERY IMPORTANT NOTE ABOUT UPS: UPS CHARGES an additional brokerage fee, payable to UPS by the receiver, for handling the customs transaction. Customs fees may also be collected by your local post office when using USPS Priority Mail.
INTERNATIONAL: For international shipments, we offer Priority Mail International and UPS services (UPS Express, UPS Expedited) to most countries. Note that UPS includes an additional brokerage fee, payable to UPS by the receiver, for handling the customs transaction. Customs fees may also be collected by your local post office when using USPS Priority Mail. Most oversized packages, and packages over 70 pounds, cannot be shipped Priority Mail. Allow at least 10 business days to receive your package. Delivery time can vary depending on local post office and package delivery service.
VERY IMPORTANT NOTE ABOUT UPS: UPS CHARGES an additional brokerage fee, payable to UPS by the receiver, for handling the customs transaction. Customs fees may also be collected by your local post office when using USPS Priority Mail. Check with your post office to determine additional broker and custom fees. Back to top of page.
(3) Q: How can I place an order?
A: We offer four convenient ways to place your order:
ONLINE: Our online store is the fastest and simplest way to shop at childtherapytoys.com. Our site is fully secure. Credit card orders are processed by Authorize.net, a leading provider of secure credit card transactions on the web. We never save credit card numbers and do not have access to the credit card numbers of our clients.
FAX: Fax a completed order form and we'll ship your order in the next 24 hours.
MAIL: Complete the order form and mail with payment and we'll ship as soon as we receive it. Click here to access our order form in .pdf format, or here to access our order form in MS Word format.
PHONE: Call our toll free number (1-866-324-PLAY). Please have your order and payment information ready.
We currently accept all major credit cards, checks, e-checks, PayPal and Google Checkout. Please note that checks or money orders drawn on banks outside the US need to be payable to Gary Yorke, Ph.D. Back to top of page.
(4) Q: How do I remove something from my shopping cart, or change the quantity
I ordered?
A: Change the value in the quantity box to the desired number (0 if you want to remove the item) and click the ‘recalculate’ button under the shopping cart to update your totals. Back to top of page.
(5) Q: Will I be charged sales tax for my order?
A: Currently, only our fellow Texans are subject to sales tax as that is where our warehouse is located. Any sales tax due is assessed automatically at checkout. Tax-exempt organizations based in Texas will have their sales tax refunded. Please append your five-digit order number to proof of your tax exempt status and fax it to us at 512-306-1360. Back to top of page.
(6) Q: Do you accept purchase orders?
A: We are happy to accept purchase orders from publicly-funded non-profit agencies in the US and Canada, as well as from local, state, and federal agencies. Purchase Orders may be placed online through our website, or faxed to us at 512-306-1360. PLEASE INCLUDE A CONTACT EMAIL ADDRESS WITH YOUR ORDER SO WE MAY SEND A CONFIRMATION ONCE YOUR ORDER IS RECEIVED, AS WELL AS TRACKING INFORMATION ONCE THE ORDER SHIPS. All terms are Net 30. If your Accounts Payable department would prefer to be billed electronically, please include that email address on your purchase order also. Back to top of page.
(7) Q: How can I obtain a price quote before ordering?
A: A complete quote with shipping can be obtained through the website prior to checkout by placing all of the desired items in your shopping cart and scrolling to the box underneath which requests your country of delivery and zip code/postal code (if applicable). Once entered, click the ‘recalculate’ button and the page will refresh and show you the different prices for the different delivery services available for your area. Once you have made your shipping selection, scroll to the bottom of the page and click ‘checkout’ again. You will be taken to a page which lists your merchandise total with shipping costs line by line, which you may print for your reference. Back to top of page.
(8) Q: What is your return policy?
A: We want you to be happy! Most orders may be returned in saleable condition and original package for a full refund, up to 45 days after purchase. After 45 days there is a 20% restocking fee. We are not responsible for return shipping charges. Items that are received damaged by you receive a full refund. However, foreign orders are shipped at purchaser’s risk. We will initiate a claim if merchandise arrives damaged and work with Priority Post or UPS to cover your merchandise. Please call or email before returning items.
We are not a lending library or a review copy service. Therefore, we do charge a 20% restocking fee for all returned orders over $300.
Enhanced game return policy: Ever buy a game, use it, and just hate it? Or it just doesn't do what you want it to do? Maybe your clients won't play it. Well, we have a solution. Return any used game within 90 days and receive an 80% refund. The rules are simple. It must be in the original box, all the pieces should be there, and we need a copy of your receipt. That's it. Now for a few bucks you can try any game and if it doesn't work, we'll take it back!
Sand return policy: Unfortunately, Play Sand and Moon Sand may not be returned or exchanged once the package has been opened. Back to top of page.
(9) Q: I am not done shopping, but I don’t want to lose my cart. Can I save it?
A: Yes! There are three ways to save your cart:
[1] Save to the cart page to your Favorites (Bookmarks), and your cart will remain current unless you clear the cookies from your browser.
[2] Just keep the cart page open, and your shopping cart will remain active for 21 days (or until you either clear your browser’s cookies or close the page).
[3] Click the link at the bottom of the cart page that says:
Need to save this cart for later or share it? Click here...
You may then copy and save your shopping cart as a URL address. Back to top of page.
(10) Q: Can I just make a list of the items I’m interested in?
A: Yes. Create a “Wish List” by clicking the Wish List button, top, right hand side of the page. Click on “Go to my wish list….” and create a wish list account. Now friends, families, and generous strangers will be able to order you exactly what you want! Your Wish List page is a great way to start a shopping list for your agency. Items can be selected and ordered directly from the wish list page. Back to top of page.
(11) Q: Do you offer discounts for items purchased in bulk?
A: We may be able to offer a discount for an item purchased in quantities of 6 or more. Please email us at support@childtherapytoys.com if you are interested in purchasing in bulk and we will be happy to prepare a quote. Back to top of page.
(12) Q: Do you have a catalog?
A: As part of our ongoing efforts to be a green company (which includes recycling boxes and packing material, as well as using biodegradable cornstarch peanuts instead of Styrofoam), we do not maintain a print catalog. Instead, you can find a comprehensive listing of our inventory on our website, www.childtherapytoys.com, where new items are added weekly. You can also keep up with our new additions via our Facebook and Twitter pages. We also recommend signing up for our newsletter through our home page. Keep informed by checking our blog, www.myplaytherapypage.net and our resource web site, www.myplaytherapypage.com. Back to top of page.
(13) Q: Do you have an Affiliate Program?
A. childtherapytoys.com, the largest supplier of play therapy and child therapy products on the internet, now offers an Affiliate Program. The Affiliate Program is open to play and child therapy associations, and other sponsors of web sites that promote child therapy, play therapy, and sand play. Affiliates will earn a commission on purchases made by individuals referred by the sponsoring web site. Write gary@childtherapytoys.com for more information. Please include your web site address. Back to top of page.
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